Shipping policy

We ship all U.S. orders via the United States Postal Service (USPS) or UPS.

Orders are typically processed from terrain brazil within 1-3 business days after they are placed, unless otherwise noted on our website and in your order confirmation email (e.g., if your purchase includes a backordered item).

Once your order has shipped, you will receive an email notification from us that contains tracking information. After leaving our facility, transit time depends on the shipment method selected at checkout:

Economy Shipping: delivered in 5-7 business days

Standard: delivered in 3-4 business days 

Once a package is in the hands of USPS or UPS we are not able to amend delivery address errors. Please note that any delivery delays after shipment from our warehouse are beyond our control. However, we are always happy to work with you if any issues arise. Simply email us at info@terrainbrazil.com

Returns & Exchanges
Due to the nature of our product, lotion bars and face oils cannot be returned. However, your satisfaction is our top priority, and we will do everything we can to ensure your happiness. If you experience any issues with your purchase (i.e., if a product arrives damaged or is defective), please reach out to us at info@terrainbrazil.com within 10 days of receiving your order. We will happily work with you to make things right. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.